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Buying at timeshare full of decisiveness is not a one-man job.
There is a process that starts from the timeshare salespeople that contacted you at the airport, the street or the lobby of your hotel to the last person, which would be the customer service department.
Learn the role each of these employees plays.
Timeshare sales are carefully orchestrated routines that involve several staff members in order to ensure that the majority of the timeshare presentations result in the sale of a timeshare contract.
The following article outlines the common players in the timeshare presentations, and the scams that each timeshare salesperson is trained to tell the potential client.
We, at Mexican Timeshare Solutions, hope that this information will help to protect you on your next vacation to Mexico. If you hear any of the following offers, don't walk away. Run, as you are at risk of being scammed!
Timeshare salespeople involved:
OPC: Outside Public Contact
The OPC is the person in the airport or on the street who is given the responsibility of inviting clients to timeshare presentations.
They offer clients gifts such as discounted tours, spa packages, free car rentals, cash incentives, airport transfers, and much more to entice clients to attend the timeshare presentation.
Sometimes they do not say that it is a timeshare presentation, but only a tour of a new resort, in case you would like to stay there on your next visit.
They ensure the client that the visit or timeshare presentation will only be 90 minutes long, and that there is no obligation for them to buy anything.
Unfortunately, the majority of timeshare presentations take over 4 hours, and the client is subjected to a high-pressure sales pitch. The OPC makes a commission if the client purchases a timeshare.
Hostess
Timeshare sales practices are carefully crafted routines made to ensure that the client feels relaxed and as if they are amongst friends.
The clients are picked up from the resort where they are staying in a luxury car or taxi and taken to the resort that is holding the presentation.
They are typically greeted by a friendly young person who gathers some preliminary personal information, such as the client’s age, address, and credit card information.
They claim that the credit card information is used just to ensure that the client would be eligible to buy should they decide to purchase at the end of the presentation.
The hostess has an important role in assigning the clients to the appropriate salesperson, either a liner, front-to-back or closer.
If the client has a gold or platinum credit card, they will often be passed directly to a front-to-back or a closer.
Liner - Tour Guide
The clients are then transferred to a friendly person whose job it is to tour the clients through the property and take them for a free breakfast or lunch.
The tour will typically take the clients through the most beautiful parts of the resort.
The tour guide normally shows a very high-end room. In most cases, the clients are told that they are purchasing a luxury room like what they saw in person, but when they reserve their timeshare week, they are accommodated in a room of much lower quality.
During the breakfast, the Liner will try to create a personal connection with the clients to create a level of trust and friendship amongst them.
After breakfast, the Liner takes a survey to discover more about the client’s vacation preferences and income level.
They will ask what type of vacations they like to take, what their dream vacation is how many kids they have, how often they vacation, how much they spend on their vacations, if they own any other timeshares, and what their satisfaction level is with their other timeshares.
This information will gauge the price of the timeshare that the client is offered, and the method by which they will present the timeshare.
Front to Back
Front to Back is a combination of a Liner and a closer, as they can complete the whole process from the tour to the final sale.
They are authorized to close the deal if they feel it is possible. If not, they can call in a closer to complete the sale.
Closer
The closer is often identified as the manager who is authorized to offer special deals, such as a better price.
If the client is not appearing receptive to the prices or offers that the Liner or Front-to-Back has already made to the client, the closer is typically the person who is trained to present offers of resale of previous timeshares or rentals of their new timeshare to identify the property as a financial investment instead of a timeshare.
Offers, resales, or rentals are the most common timeshare scams in Mexico today.
VLO – Verification Loan Officer
The Verification Loan Officer are the timeshare salespeople who have the responsibility of drafting up and reviewing the contract with the client to ensure that it is based solely on true statements.
Unfortunately, many VLO’s are trained to ensure that the client does not read the contract in full. If a VLO tells you that you do not need to read every clause, they are part of the timeshare scam.
The VLO is also in charge of setting up financing plans for the client. In some cases, they claim that the financing is done in-house; however, in reality, they set up a credit card without the clients being aware.
When the client returns home, they receive a credit card in the mail, with the full amount of the timeshare charged to it.
If you are not interested in purchasing a timeshare to use, do not attend a timeshare presentation! The gifts are not worth wasting a day of your vacation, and putting your hard-earned money at risk of being scammed by the timeshare salespeople.
If you have already purchased a timeshare, contact us at Mexican Timeshare Solutions.
We offer professional and efficient services to cancel your timeshare contract as soon as possible.
At Mexican Timeshare Solutions, we will work hard on your behalf with no upfront fees. Contact us today for a free consultation!
To receive more information about timeshare salespeople and how to cancel your timeshare, send a WhatsApp to +52 333 239 6589, fill out the contact form, or call us at +1 714 277 3662.
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Leave your comment below and share your opinion with us. To know more about timeshare scams go to:
I wish we had read this info before we spent $14,000.00 plus maintenance fees each year. We bought the least expensive season, green months. We didn't know that we couldn't exchange for any timeshare. We had to have the 'red' months to go where we wanted to. Due to health problems, we aren't able to travel anymore but try to find a way to sell or just give it back to the contract holders..
I went to a time share presentations and they were just as nice a people you could expect UNTIL I starting saying no and boy did their "wonderful" attitude change and they started to bring the "big boys" in. One thing that changed it was when I said that I might be interested if I could pay for the time share right up front rather than over time. That brought them to a quick halt and they "stumbled" around telling me that would not be possible. I found out the time payments had an 18% interest fee !!!! Also when I asked about using my "timeshare" in Hawaii, every year, they hemmed and hawed until I found out you could only reserve there once every 4 years. I did get to finally leave with my 2 tickest to see the show "Mama Mia" but "wasted" 2.5 hours of my day.
Attending a Timeshare presentation is like trying cocaine – it can turn into something bad quickly that will be very hard to get away from.
en mi opinion los principales participantes son los vendedores, desde el momento en el que aceptan vivir de estafas, en algun momento esto tendra que acabar
Como en todas partes hay quienes trabajan eticamente como quienes no lo hacen. No porque un policia, doctor etc es corrupto o deshonesto quiere decir que todos lo sean, Nadie compra nada que no quiere comprar. Tambien esta la otra cara de la moneda; personas que asisten a las platicas solamente para obtener los beneficios y regalos y al final no compran nada en el hotel, a esas personas se les llama STROKERS.
tooooodos en este medio deben estar involucrados, desde el momento en que saben que es un resort fraudulento y callan para su conveniencia
pero por dios, esa historia tiene algo de cierto pero está pintada como un cuento de terror, en 20 años en la hotelería he visto gente tan contenta con su tiempo compartido, ni siquiera están bien informados de como opera el tiempo compartido y si hablamos de una forma no ética de vender un servicio, es el tuyo; ya que estás metiendo un miedo innecesario a la persona para venderle tu servicio, eso en el ramo de ventas se le llama quemar y por lo regular ésto se utiliza cuando sabes que no puedes competir contra tu adversario.
No es verdad, hecemos una presentacion de venta honesta, yo creo que todo depende de la compañia, hay muchas honestas, y cualquier tecnica de venta es valida ya que mas que nada se basan en una comunicacion asertiva, clara y objetiva. Creo que nunca se esconde que es una presentacion de venta y la gente puede elegir. La publicacion de este articulo no dice la verdad y pinta un panorama sesgado para obtener un beneficio que ellos mismos no dicen claramente pintandose como defensores de clientes "incautos" como lo quieren manipular. Es mentira.
The thing timeshare sellers need to remember is that if you pay a broker or listing company up front they don't have much motivation to sell. They actually have an incentive to keep the timeshare on the market so they can collect more fees!
Everyone is in, specially salespeople!! Timeshares are full of scam and they know it, they ruin your vacations!
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